Terms and conditions

Last updated: October 12, 2026. This English version is provided for convenience; if there is any discrepancy, the Spanish version prevails.

1. What Roomii is

Roomii is software that lets lodging businesses (“the Property”) publish their availability and receive bookings paid directly through the Property's own payment gateway.

2. Relationship with guests

The lodging contract is entered into between the guest and the Property. Roomii is not a travel agency or tour operator and is not a party to that contract. Prices, cancellation policies, refunds and service delivery are the Property's responsibility.

3. Payments

Payments are processed on Mercado Pago or Wompi with the Property's credentials and deposited into its account. Roomii does not receive, hold or retain booking funds. Gateway fees are governed by the contract between the Property and the gateway.

4. The Property's obligations

• Keep prices, inventory and policies up to date.
• Safeguard its login and payment gateway credentials.
• Comply with applicable tourism, tax and consumer protection regulations, including the National Tourism Registry (Registro Nacional de Turismo) where applicable.

5. Subscription

The Property's use of Roomii is subject to the plan it has subscribed to. Roomii may suspend accounts for non-payment or misuse, with prior notice.

6. Limitation of liability

Roomii is provided “as is”. We make reasonable efforts to keep the service available and secure, but we are not liable for third-party failures (payment gateways, internet or email providers).

7. Contact

Write to us at [email protected].