Your account and your plan

Your account and notifications

How to log in to your dashboard, what to do if you forgot your password and which emails we send to you and your guests.

Log in to your dashboard

Go to roomii.link/login, enter your Email and your Password and click Log in. Save that address in your phone's bookmarks so you always have it handy.

If you forgot your password

1. On the login screen, click Forgot your password?.
2. Enter your email and click Send link.
3. Open the email you receive (check spam too) and click the link. It only works once and expires in 1 hour.
4. Enter the New password twice (at least 10 characters) and click Save password.

When you change it, any sessions open on other devices are logged out. If you're a receptionist, the owner can also change it for you from Team.

The emails you receive

We write to the Contact email in My property → General, in the Email language you choose there.

• New booking: every time a booking is confirmed, whether through your page or because you approved the payment.
• Receipt to review: when a guest uploads a bank transfer receipt.
• Action required: refund: when a booking is flagged for the money to be returned.

The emails your guest receives

• Booking confirmed, with the code and details of their booking.
• Check your payment, if you reject their receipt, with the reason you wrote.

They receive them in the language they booked in. With their code and email they can look up their booking on your page at any time.

What doesn't send an email

So nothing catches you by surprise, these things are only shown in the dashboard and don't trigger an email: when you cancel a booking, when a booking expires without payment, when you create a front-desk user and when your trial or plan is about to expire. If you cancel, let the guest know yourself.

Frequently asked questions