Day to day

Manage your bookings

All your bookings, both the ones that come through your page and the ones you create yourself, are in Bookings.

Booking statuses

• Payment pending: the guest chose dates and we're holding the spot while they pay. If they chose bank transfer, they have the number of hours you set in Payments to upload the receipt.
• Confirmed: the booking is all set. It moves to this status when you approve the payment (or the deposit), when the guest chooses to pay on arrival or when you create a manual booking.
• Expired: time ran out and the payment didn't arrive. The spot was released automatically.
• Cancelled: you cancelled it from the dashboard.
• Refunded: the money was returned through the payment gateway.

Under the status you may see notices such as Receipt to review, Pays on arrival, Balance (what's still left to pay) or Refund.

Search and filter

1. Go to Bookings.
2. In Search, type the name, email or booking code.
3. If you like, choose a Status and a range in Check-in from / to.
4. Click Filter. Click a row to open the Booking details.

Shortcut: in Overview, the Arrivals today, Upcoming and Payment pending boxes open the list already filtered.

Booking details

Everything is there: the guest's details (the email and phone are links to write to them or open WhatsApp), room, dates, nights, guests, price and total, source (Web or Manual (dashboard)) and notes.

In the Payments section you see the Total, the amount Paid and the Balance, with each payment and its receipts. From here you approve receipts or record payments: see how to review a receipt.

Create a manual booking

For bookings you get by WhatsApp, phone or in person. They're confirmed and reduce your inventory right away, so your page never sells that night twice.

1. In Bookings, click Manual booking.
2. Choose the Room type, the Check-in and Check-out dates, how many Units and how many Guests.
3. Enter the Guest name, Email and Phone. The ID document and notes are optional.
4. If they've already paid you something, tick I've already received a payment (cash or transfer) and fill in the amount.
5. Click Create booking.

If you see No availability for those dates in that room type., check the calendar: there may be bookings or blocks on those nights. Manual bookings follow the same rules as the ones on your page: minimum nights, maximum guests per unit and up to 30 nights.

Cancel a booking

1. Open the booking and click Cancel booking.
2. Confirm. The spot is freed up immediately.

If the guest had already paid, the booking is flagged for a refund. Roomii doesn't email the guest when you cancel: let them know yourself by WhatsApp or email.

Bookings to refund

A booking is flagged for a refund in two cases, and you'll see the notice in red in its details:

• You cancelled it and it already had payments.
• The payment arrived after the booking had expired and someone else had taken the spot.

You return the money yourself, through the same method you were paid with. The To refund box in Overview reminds you how many you have.

Frequently asked questions