Day to day

Get to know your guests

Roomii keeps everyone who books with you, with their history and how much they've spent. Group them however you like and download the list whenever you need it.

Your guest list

In Guests you see everyone who has booked with you. You don't have to add them: every booking, web or manual, creates or updates its guest. Roomii recognizes them by email, so if someone comes back they appear only once, with their latest details.

For each guest you see how many times they've stayed (Stays), how much they've spent and their last stay. Only confirmed bookings count: expired or cancelled ones don't add up.

• Search by name, email or phone, or pick a group, and click Filter.
• With Sort by you see first who has spent the most or come back the most.
• Click a guest to open their profile: contact details, all their bookings and their Internal notes (preferences, allergies, anything you want to remember). Type and click Save notes. Only your team sees them.

Group your guests

Groups let you sort your guests however you like: VIP, pet-friendly, companies, honeymoon… A guest can be in several groups.

1. In Guests click Groups.
2. Under New group type the Group name (or tap one of the ideas), pick a Color and click Create group.
3. Close the window and tick the box of the guests you want to group.
4. In the bar that appears, select the group in Choose a group and click Add to group. To take them out, use Remove from group.

Frequent guests

Anyone with two or more confirmed stays gets the Frequent tag. You don't need to do anything: it appears on its own. Tick Frequent only and click Filter to see them together.

Download the list

1. Filter the list if you only want part of it, for example a group or Accept offers only.
2. Click Download list. A CSV file downloads with the guests you see in the filtered list.
3. Open it in Excel or upload it to Google Sheets. It includes name, email, phone, language, groups, stays, nights, spend, dates, whether they accept offers and your notes.

Frequently asked questions